Fuso Port Melbourne and Daimler Trucks Adelaide satisfied the 129 stringent criteria that enable dealerships to achieve Elite Support certification Daimler Trucks confirmed in a statement.
A joint initiative by Daimler Truck and Bus and the Daimler Truck dealer network, Elite Support which offers a premium in-dealership experience, aims to deliver a new level of service for Mercedes-Benz, Freightliner and Fuso customers across Australia and New Zealand.
Its points of difference include maximising vehicle uptime with rapid diagnosis through Express Assessment, consistent communication and robust parts availability.
The dealer, as part of the Express Assessment, communicates primary diagnosis, parts availability check and provides an estimate of cost and repair time within two hours of the service write-up.
Elite Support was first introduced by Daimler Trucks North America in partnership with its dealership network.
According to Daimler Trucks, many of the Elite-accredited dealers across Australia attribute involvement in the initiative as improving their customer satisfaction levels and helping them run better businesses.
“We are thrilled to see Daimler Trucks Adelaide and Fuso Port Melbourne achieve Elite Support Certification and offer their customers an even higher level of service,” said Daniel Whitehead Daimler Truck and Bus Australia Pacific President and CEO.
“All dealerships who achieve this important certification are required to make a wide range of investments and improvements across their businesses," said Whitehead.
"It is not easy, but the end result is a better experience for our customers.”
Daimler Trucks Adelaide Continuous Improvement Coordinator, Leroy Tricker, says the Elite certification process helped grow his team.
"Achieving Elite Support certification has been a hugely satisfying achievement, not only professionally but personally as well,” he said.
“As a team we are now looking forward to growing as a continuously improving dealership as part of an ever growing network” said Tricker.
Fuso Port Melbourne Continuous Improvement Coordinator, James Ferguson, said the dealership is excited to achieve Elite Support certification status.
“There is no better satisfaction then being rewarded for hard work. Being recognised nationally as an Elite Support certified dealer allows us to demonstrate a positive point of difference to the customer and to our working team,” he said in a statement.
There are now seven Daimler Trucks dealerships with Elite Support certification across Australia and New Zealand.
Elite Support was introduced by Daimler Truck and Bus Australia in 2017 and is being implemented across the network as dealerships move through the rigorous certification process.